Privacy Policy

At The Oak House we are committed to safeguarding and protecting the privacy of all Customers, Studio Members, Therapists and Teachers within our studio, or when using our website or any third party partner that we have signed up to.

The information we collect electronically

To make sure we safeguard your access on our website and through the Mindbody app, we may collect and process the following information about your visits:

  • Details of all sections and pages you visit

  • Details of the resources you access

  • Details of your traffic, location and other communication data

  • All information voluntarily provided by you
    (E.g. when you register for information, book a studio class, a therapist or make a purchase)

  • Information that you provide when you communicate with us by any means

What data do we collect

We will collect, but not be limited to, the following information via our website, through third party partners or within the studio, so we can offer the best level of care & service to you:

  • Title

  • First and surname

  • Full postal address

  • Gender

  • Date of Birth

  • Email address

  • Telephone number

  • Emergency contact

  • Payment details (all transactions are completed through our secure established merchant provider)

  • Medical history given to us in regards to our studio classes and therapist sessions

How do we use your data

  • We will use your data to personalise your experience at The Oak House Studio

  • We will use your data to keep you safe within our studio classes, when attending classes. retreats/events/workshops or when visiting therapists

  • We will use your data to contact you when responding to your questions or queries

  • We will use your data to contact you in relation to marketing our products or services

  • We will use your data if we need to send statements, invoices or payment reminders

  • We will use your data to send email notifications, unless you have unsubscribed

  • We will use your data to send you our email newsletter, unless you have unsubscribed

  • We will use your data to send marketing communications relating to The Oak House Studio or carefully selected third parties which we feel may be of interest to you, unless you have unsubscribed

  • We will use your data when processing enquiries or complaints made by you relating to our studio, website or third party partners

  • We will use your data to keep our website secure and prevent fraud

Use of HTTP cookies

HTTP cookies are small blocks of information created by your web server while browsing our website. More than one cookie may be placed on your device during your visit. 

We may use these cookies, to gather information about your device to assist us in improving our website and your online experience while on our website. This maybe for, but not limited to, one of the following:

  • If requested/consented, provide information to you relating to our studio classes, retreats/events/workshops, therapists or products

  • If requested/consented, provide information to you relating to other products and services that may be of interest to you

  • To let you know if we have made any changes to our website, our studio classes or products

Cookies are statistical data and do not identify any of your personal details. You have the right and ability to adjust the settings on your device to decline the use of cookies.

Storing your personal data

We will only store your personal information if we have your clear consent to do so and all data will be stored securely. Personal information will not be kept for longer than is necessary and only used in accordance to the purpose it was supplied for.

If requested, the personal information that we have stored for you, will be deleted within four weeks. Requests must be made in writing by email or post. 

The personal information that you provide will be stored on our secure (password- and firewall-protected) servers. We will take all reasonable, technical and organisational precautions to prevent the loss, misuse, or alteration of your personal information.

As our website has a client area, you will be solely responsible for keeping your password confidential. We will not ask you for your password (except when you log in to our website).

You also acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet by either parties.

Disclosing your information

We will not disclose your personal information to any other party other than in accordance with this privacy policy and in the circumstances detailed below:

  • We may disclose your personal information to any of our employees, studio teachers, therapists, officers, insurers, professional advisers, agents, suppliers, or subcontractors as reasonably necessary

  • We may disclose your personal information in order to establish, exercise, or defend our legal rights

  • We may disclose your personal information in the event that The Oak House Studio is sold

  • We may disclose your personal information where we are legally required by law to do so

  • We may disclose your personal information to further fraud protection and reduce the risk of fraud

Third party links

We may include links to third parties on our website. If we do, this does not mean that we endorse or approve that third parties privacy policy. You should review their privacy policy before sending them any personal data.

How can I edit or delete my data

If you have any questions regarding the processing of your personal data, or you would like to be removed from our database, you can contact us via email: info@theoak-house.co.uk or via telephone: 01707953851.

If you would like to request a copy of the information that we hold for you, or if you would like to make changes to the information that we hold for you, we will:

  • Provide all information free of charge, within 30 days of your request

    • If your request is deliberately speculative or excessive, we reserve the right to charge a fee of £50.00. We may also charge a fee if you require further copies of the same information

  • Update our records when you inform us that your details have changed

  • Observe the rights granted to you under applicable privacy and data protection laws

  • Ensure that queries relating to privacy issues are promptly and transparently dealt with

In the event that you have not received a response within 30 days you have the right to contact The ICO (Information Commissions Officer), Wycliffe House, Water Lane, Wilmslow, SK9 5AF, email: https://ico.org.uk/global/contact-us/email or telephone: 0303 123 1113.

Use of your personal data for marketing purposes

We may send marketing related communications to you if you have requested them or if you have signed up to our mailing list. We will only communicate with you through the following channels if we have consent to do so: email, postal mail, social media platforms, text or direct messages.

Amendments

We reserve the right to review and update this privacy policy. We may notify you of changes to this policy, however after any updates or amendments, the newest version of this policy will be hosted on our website. 

Contact Details

If you have any questions or queries in regards to this privacy policy, then please do not hesitate to contact us:

The Oak House Studio & Therapies
Church Street
Hatfield
Hertfordshire
AL9 5HX

info@theoak-house.co.uk
www.theoak-house.co.uk
01707953851